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VACATION RENTAL POLICIES

CHECK IN /CHECK OUT:

All guests agree to vacate the property at 10AM on the date stated in the contract.  You must return all keys to the office and lock all windows and doors, and set alarms if applicable.  Guests are expected to leave the property in reasonably clean condition.  $50 will be charged for any keys that are not returned.  Should the Guest not properly lock or alarm the property, they may be responsible for damages should a burglary occur.

 
PROPERTY CONDITION / CLEANING

Guests are expected to maintain the property in reasonable condition during their stay.  Guests assume liability for any loss or breakage of the contents of the property.  If there is a breakage or damage to the appliances, furnishings, or the property itself, the Guest is responsible for reporting such findings to KPM as soon as possible.  Any damages MUST be reported to our office prior to departure in order to make a claim under the $50 damage waiver contract.  Otherwise the Guest will be charged for any damage discovered by KPM.  Manager reserves the right to charge an additional cleaning fee on your credit card should the condition of the property require more cleaning than usual.  Should your occupancy be over 30 days, you will be required to have maid service at your expense, to be provided by the cleaning service assigned to the house by the Manager.  All house-cleaning of the property shall be by the cleaners employed by the Owner or by the Manager.

 
SMOKING / PETS / OTHER:

All of our properties are non-smoking. All pets must be declared to KPM and Guests must comply with all condominium or neighborhood rules.  No boats, motorcycles, RV’s campers, or motor homes are to be kept on or near the property.  Please be respectful of the local neighbors with regards to noise.  You may not assign the property or sublet the property to others.

CANCELLATION POLICY:

 If you cancel your occupancy more than sixty (60) days before the lease term begins, your rent deposit will be refunded, less a handling fee in an amount equal to ten (10) percent of the rent due, plus New Mexico Gross Receipts Tax.  If you cancel within sixty (60) days of the start date of the lease term or less, you will receive a partial refund ONLY if KPM is able to find a new occupant for the same term of occupancy within fourteen (14) days of your cancellation notification to KPM.  If a substitute is found, all sums paid you will be refunded, less 25% of the rent due, plus New Mexico Gross Receipts Tax.  You will receive no refund if a substitute occupant is not found within fourteen (14) days of your cancellation notification to KPM.

SUBSTITUTIONS:

 In the unlikely event that the property you reserved becomes unavailable for whatever reason, Manager will attempt to accommodate you with a comparable property and will issue a full refund if comparable property is not available.  If a more expensive property becomes available, all additional costs will be the responsibility of the guest at the guest’s option to reserve the more expensive property.  Manager acts as Agent for the Owner of the property.  Manager is not the Owner of the property.  If the Manager is unable to find alternative housing, the liability of the Manager to the Guest shall be limited to the refund of all sums paid by Guest for the Property.  No further liability to Guest shall be provided.

 
TRAVEL INSURANCE:

Guest may have the option to purchase travel insurance from a third party company providing such insurance.  Such insurance is optional.  Upon filing a Guest claim, all rents and other charges are fully due and payable to Manager.  Any refund to be issued will be handled through the Travel Insurance company only.  For specific questions regarding travel insurance, please contact CSA Travel Insurance at 800-298-6846.

 
AIR CONDITIONING:

Most properties in Santa Fe and Taos do not offer refrigerated air conditioning.  If this is a concern, please confirm that the property you have leased does have refrigerated air conditioning or evaporative cooling.

 
INTERNET ACCESS:

Many of our homes have various types of internet access provided by various third parties.  Neither Manager nor Owner is responsible for data loss, theft, loss of internet access or connection or inability of a Guest to connect to the internet.

 
SECURITY ALARMS:

Manager and Owner have not made any representations about an alarm system.  Neither Manager nor Owner’s insurance covers loss or damage to the Guest’s personal possessions.  Guest bears all risk of loss at the property.  If there is an alarm at the property it may or may not be operable during your stay.

INJURY:

Manager and Owner will not be liable for damage or injury to persons or property arising from acts or omission of the Guest, or Guest’s family for losses or damages to property due to theft, fire, smoke, water, rain, snow, ice, vandalism, acts of God, etc. or any other causes other than as a direct result of gross negligence of Manager or Owner.   Guest will hold Owner and Manager and their employees harmless from any liability or loss or damage to the property by Guest or others present.

 
CONTROVERSY:

The laws of the State of New Mexico shall govern all controversies and disputes between the parties.  All controversies or disputes shall reside in Santa Fe County, New Mexico regardless of where the rental agreement was signed.  Guest shall be responsible for any attorney’s fees and other expenses incurred by the Manager or Owner should Guest breach this agreement.

 
ISSUES OF THE ENVIRONMENT:

Under the rental agreement Guest is leasing a residential property or home.  Many unknown conditions at a home or property can cause injury or illness to the occupants of the property.  More frequently, cases are reported in which occupants of a property suffer injury or illness as a consequence of unknown environmental conditions, such as residue or mold from house products (cleaning products, perfumes, air fresheners etc.)  Neither the Manager nor the Owner is qualified to find, detect, or evaluate such environmental conditions that can cause injury or illness.  If you become suspicious that such a condition exists at the property, you are required to promptly report your suspicion to Kokopelli Property Management immediately.  For any and all fire-related, police-related or health emergencies, call 911 first.  Guest shall waive any claim for damages for Guest or Invitees to the property resulting from an unknown environmental condition on or near the property.