Vacation Rental Properties: Q & A
"Are linens and towels provided?"
Yes, linens and towels are provided in each home with an extra set of sheets for each bed and extra towels for each person.
"Are the properties cleaned daily?"
No, the property is cleaned prior to guest arrival and after guest
departure. You may request a mid-stay cleaning, or daily maid service
at an additional charge.
A mid-stay clean includes: cleaning of all bathrooms, and kitchen, vacuuming, dusting, sweeping, and mopping.
"Are there cleaning supplies at the property?"
Home are equipped with cleaning supplies such as: a mop, a broom, a
vaccuum, dishwashing detergent, and soap. There are also starter
paper products, however you will be responsible for your other needs
there after. Most properties have washers and dryers in the home or in
the complex. (see specific property details)
"Do you allow pets?"
Some homeowners accept well behaved pets, others will not, so please
notify us if you plan on bringing pets. An additional cleaning fee
and/or security deposit may be required for each pet.
"Is there air conditioning?"
Santa Fe and Taos are located nearly 7,000 feet above sea level. Many
homes are made of traditional adobe or stucco and provide for a cool
interior during the hot summer months. Air conditioning is a rarity in
Northern New Mexico, so very few of our homes have it. You will be
happy to find that with the low humidity and cool evening winds in the
summer, you will be comfortable.
"Are the kitchens fully equipped?"
Yes, every home has a full kitchen including cookware, utensils, coffee
maker, toaster and/or microwave. Many have dishwashers. (see specific
property details)
"Is there a telephone or internet capacity at the property?"
Homes are equipped with telephones, but not all of our homes offer
internet capacity. Local calls are complimentary and long distance calls require
a calling card or credit card number for usage. The telephone number to
the property you will be in the property binder located on the premises.
"Are all properties non-smoking?"
Yes, all of Kokopelli's vacation rental homes are Non-Smoking. Smoking is permitted outside of the property only.
"What time is Check-in/Check-Out?"
Check-in is at 4PM and check-out is at 10AM
"How do I get into the property?"
You come to our office and pick up the keys during business hours. Should you arrive after hours or on the weekend, we will provide you with a lockbox code to pick up your keys.
"What are your hours of operation?"
Our Santa Fe office is open Monday through Thursday from 8:30-5:30 p.m and Friday from 8:30-5pm. Our Taos office is open Monday through Friday 9am-5pm, and Saturday from 1pm-5pm.
"Do you accept credit cards?"
Yes we accept Visa, Mastercard or American Express to process vacation rental reservations.
"Where are you located?"
Our Santa Fe office is located one block south of the Capitol building on historic Old Santa Fe Trail. Our Taos office is located at 413 Suite E on Paseo Del Pueblo Norte in the parking lot of the Kachina Lodge.
